Help Center

General Info

*Personal and Sensitive Data*

Personal data refers to any information that can be used to identify you on its own or when combined with other information. Sensitive data may include information that reveals racial or ethnic origin or data related to your health. We may collect, use, store, and transfer various types of personal and sensitive data, including:

*Identity Data*: Includes first name, last name, username or similar identifier, date of birth, and gender.

• *Contact Data*: Includes your address, phone number, and email address.
• *Health Data*: Includes information about your physical or mental health, such as how you shop with us or use our services.
• *Technical Data*: Includes IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access our website, applications, and services.
• *Profile Data*: Includes username and password.
• *Usage Data*: Includes information about how you use our website, applications, and services.

*Security – Keeping Your Data Safe*

Data security is never taken for granted, and Healthy & Tasty invests heavily in continuously updating our systems and procedures. Our security team works with an independent Data Protection Officer to ensure that your personal data remains a top priority. For more details on what we do to keep your data safe, please contact our General Data Protection Regulation (GDPR) team at info@healthyandtasty.net.

*Data Sharing Within the Group*

The Healthy & Tasty Group comprises several separate legal entities. We will responsibly share data within the group where it is necessary and aligned with the original purpose for which we collected your data, for digital services, and for analytical purposes.

*Data Retention – How Long Do You Keep My Data?*

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. Occasionally, we may have a legitimate interest in retaining your data longer than usual, such as in the case of disputes or when it is necessary to retain account and system information for legally required periods (including local tax requirements).

To determine the appropriate retention period for personal data, we follow guidelines where available, including from relevant supervisory authorities. We consider additional factors such as legal requirements, exceptions, and potential risks of retaining your personal data.

Anonymized data is not considered personal data. Our anonymization process follows guidelines and best practices to ensure that data is truly anonymous.

Necessary Cookies:

Purpose: Essential for the website to function properly. They help execute actions like logging in or filling out forms.

Privacy: They do not store personal information and are necessary for providing a smooth user experience.

Management: They cannot be turned off from the systems, but you can configure your browser to alert you about or block these cookies, which might affect some site functionalities.

Performance Cookies:

Purpose: Used to collect information about how visitors use the site, such as the most visited pages and how users navigate through the site.

Privacy: The information collected is anonymous and does not identify visitors.

Management: Not allowing these cookies means you won’t be able to monitor and improve site performance accurately.

Functionality Cookies:

Purpose: Enhance the user experience by providing improved functionalities and personalizing content and services.

Privacy: They may be set by the site itself or by third-party service providers.

Management: Not allowing these cookies might affect some services or functionalities available on the site.

Targeting Cookies:

Purpose: Used to deliver targeted ads based on your interests and preferences.

Privacy: They do not store personal information directly but track your browsing across multiple sites.

Management: Not allowing these cookies means you’ll see less personalized ads.

In summary, each type of cookie has a specific purpose, and managing them appropriately can affect your online experience.

*Return and Refund Conditions:*

• If the products are lost before delivery.
• In case of a defect in the product.
• If the product is damaged during transit.
• If an incorrect product is delivered to the customer.
• If the purchased product has passed its expiration date.
• We appreciate your understanding and always strive to ensure a smooth and convenient shopping experience for our customers.

*Return and Refund Procedures:*

• For the cases mentioned above only, products can be replaced, or "Healthy & Tasty" will issue a credit for the product to the customer's account on the website, provided that a return/replacement request is made within the specified timeframe of 24 hours from receiving the order.
• If we are unable to ship the order to the customer, the cost of the product will be refunded in the same manner as it was purchased. Cash purchases will be refunded in cash, while purchases made with debit/credit cards will be refunded to the credit/debit card, which may take 5 to 10 business days. In both cases, you will be responsible for delivery or shipping fees, card transaction fees, and any additional charges incurred by the shipping partner.
• For return requests and refunds, you must send the order number and reason for the return via email to the "Healthy & Tasty" address provided below. Upon approval of the return, you will be asked to send the product back to us. Once the product is received, the credit will be issued to your account on the "Healthy & Tasty" website. We will not be responsible for any products sent for replacement or return without our confirmation.
• In case of a product defect, it will be verified according to the terms and conditions mentioned on the purchase invoice.
• Please keep all items you wish to return or exchange in their original packaging with the internal packaging in good condition, and include the original purchase invoice. We will not accept any exchanges or returns without this.

*Exceptions to the Return/Exchange Process:*

• Generally, fresh food items cannot be exchanged once sold.
• For frozen, chilled, and dairy products that may be subject to temperature fluctuations, we apologize for not accepting any exchange or refund once received by the customer.
• For items that spoil quickly, you can replace them if they are damaged at the time of purchase, but no exchange or refund will be possible afterward.
• Orders paid with gift vouchers or any promotional offer will not be refunded.
• If the product is not the same as what was sent, it will not be exchanged or refunded.
• If the product is damaged by the customer, it will not be exchanged or refunded.
• If any item is missing from the order received by the customer, including original product packaging, accessories, or price tags, the order will not be exchanged or refunded.

The "Healthy & Tasty" website will not deliver to or handle orders from countries subject to Office of Foreign Assets Control (OFAC) sanctions, in accordance with UAE law.

Please note that your order will be delivered to the address you specified when completing the order process. It is the customer’s responsibility to ensure proper identification during delivery. Additionally, our shipping partners will require identity verification upon delivery by checking original identification documents such as a business card, passport, driving license, UAE ID, or Free Zone ID to confirm the recipient's identity.

"Healthy & Tasty" offers a variety of delivery options, with the appropriate option and price determined based on the size and weight of the product, and the shipping plan and schedule.

Before placing an order, you can find the expected delivery date in the product description, shopping cart page, and payment page. After placing the order, you can find the delivery date in the order details.

We must clarify that we are not responsible for partial or total delays in delivery due to circumstances beyond our control. In such cases, we will contact you to update you on the revised delivery schedule.

If a delivery fails due to an error on your part (e.g., incorrect name, address, or other details), any additional costs incurred for redelivery will be charged to you. Therefore, please ensure that the information you provide is accurate to avoid such issues.

Please also note that we will only deliver products within the areas we have specified in the UAE, according to the delivery policy in effect at that time. We are not responsible for any orders for products requested outside the designated areas.

*Multiple Shipments Policy:*

A single order may be split into multiple shipments based on product availability or shipping partner restrictions on package weight. You should be aware that multiple shipments may result in multiple charges on your credit card and multiple entries on your credit card statement.

You will be able to specify multiple shipping addresses when completing your order. To do this, select the “Ship to Multiple Addresses” option on the shipping address page.